Contexxt.ai GmbH (“us”, “we”, or “our”) operates C.AI Adoption Analytics and the Microsoft Teams Bot service C.AI Adoption Bot for Microsoft Teams (the “Service”, “Application”, “Platform” or “Website”).
Contexxt.ai GmbH is committed to protecting the privacy and security of the personal information of our customers, employees and third parties.
This Privacy Notice highlights how Contexxt.ai GmbH uses the information collected through its websites, apps, services and technology solutions.
We use your data to provide and improve the Service. We collect information when you register, sign in and use our sites and services. We also may get information from other companies. We collect this information in a variety of ways, including from web forms, technologies like cookies, web logging and software on your computer or other device.
We use information submitted through our websites or collected through email or hard copy surveys to analyze the characteristics of our customers and improve our services.
If you request information about Contexxt.ai GmbH products and services, we will collect your name, email address, phone number, and additional company information. We use this information to contact you about your request, and to follow up with you about the products and services in which you have expressed an interest. We will also send information to you regarding upcoming events, webinars, and relevant privacy related news and alerts. You may unsubscribe from these communications at any time by clicking on the unsubscribe link provided in the email.
Contexxt.ai GmbH receives and processes information (in paper and electronic form) in accordance with its clients’ instructions for the purpose of providing services to its customers. At Contexxt.ai GmbH, we recognize the importance of privacy to our customers and we strive to safeguard any personal information we receive and may need to use in support of our customers.
Service is the Contexxt.ai GmbH C.AI Adoption Analytics and Microsoft Teams app service for Microsoft Teams operated by Contexxt.ai GmbH.
b. Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
c. Usage Data
Usage Data is data collected automatically either generated using the Service or from the Service infrastructure itself (for example, the duration of a page visit).
d. Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the way any personal information are, or are to be, processed.
e. Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers to process your data more effectively.
f. Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Cookies are small pieces of data stored on your device (computer or mobile device).
2. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Contexxt.ai GmbH aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Accessing and Updating your Personal Information
To review and update your personally identifying information to ensure it is accurate, or if you want it to be removed from our systems, please contact us via email: firstname.lastname@example.org.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where Contexxt.ai GmbH relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
Contexxt.ai GmbH will make commercially reasonable efforts to provide you reasonable access to any of your personal information we maintain within 30 days of your access request. We provide this access so you can review, make corrections, or request deletion of your data. If we cannot honor your request within the 30-day period, we will tell you when we will be able to provide access. In the unlikely event that we cannot provide you access to this information, we will explain why we cannot do so.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
For more information on how to contact the EU Data Protection Authorities, click here (http://ec.europa.eu/justice/dataprotection/article-29/structure/data-protectionauthorities/index_en.htm)
3. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
a. Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Company information, including company name, address, billing information (e.g., P.O. number, bank wire information, credit card number), and company size
- Cookies and Usage Data
If you purchased one of Contexxt.ai’s technical solutions, you may have the option to add additional users to your account. We will ask for the name and email address of the additional users you want to add. This information is used by Contexxt.ai GmbH to provide the requested service.
While using Contexxt.ai’s technical solutions or services, you may provide business information related to your company. Business information may include copies of your company’s policies and process documents, responses to assessment questionnaires and evidence to support those responses. This is information is stored on Contexxt.ai’s systems and is used to provide contracted services in accordance with the applicable terms and conditions of agreements between Contexxt.ai GmbH and your company.
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
b. Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
c. Microsoft Bot Framework
You can find further Frequently Asked Questions (FAQ’s) about our Bot Service, accessible from https://contexxt.ai/sphere/faq-zu-cai-adoption-bot/.
d. Payment Data
Payment Data is the information that you provide when you make purchases. This may include your payment instrument number (e.g., credit card, PayPal), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV).
Payment Data is used to complete your transaction, as well as for the detection and prevention of fraud. In support of these uses, Contexxt.ai GmbH may share your Payment Data with banks and other entities that process payment transactions or other financial services, and for fraud prevention and credit risk reduction.
When you provide Payment Data to us, we may store that data to help you complete future transactions.
You may remove the payment instrument information associated with your organizational account by contacting us. After you close your account or remove a payment instrument, however, Contexxt.ai GmbH may retain your payment instrument data for as long as reasonably necessary to complete your existing transaction, to comply with Contexxt.ai’s legal and reporting requirements, and for the detection and prevention of fraud.
e. Tracking & Cookies Data
Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies to operate our Service
- Preference Cookies to remember your preferences and various settings
- Security Cookies for security purposes
4. Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
Contexxt.ai GmbH may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it’s not overridden by your rights
- For payment processing purposes
- To comply with the law
5. Use of Data
Contexxt.ai GmbH uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
6. Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Except as described in this privacy statement, we won’t disclose your personal information to a third party without your consent. Contexts and situations where we may disclose your personal data without your consent are:
- Within Contexxt.ai GmbH affiliates and subsidiaries
- As part of a merger or sale of a business
- With vendors and agents of Contexxt.ai GmbH
- When required by law or to respond to legal process or lawful requests, including from law enforcement or other government agencies or other public authorities, including to meet national security or law enforcement requirements
- When required to combat fraud or protect our interests
- To protect life and safety
7. Retention of Data
Contexxt.ai GmbH will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
8. Security of Data
Contexxt.ai GmbH is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Transport Layer Security (TLS) or Secure Socket Layer (SSL) protocols.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share it. If you are sharing a computer, you should always log out before leaving a site or service to protect access to your information from subsequent users.
9. Disclosure of Data
a. Disclosure for Law Enforcement
Under certain circumstances, Contexxt.ai GmbH may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
b. Legal Requirements
Contexxt.ai GmbH may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of Contexxt.ai GmbH
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
10. Do Not Track” Signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
11. Service Providers
We do not employ third party companies and individuals.
12. Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us via email: email@example.com. Parents can change or revoke the consent choices previously made, and review, edit or request the deletion of their children’s personal information by using the contact form on the web site. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
14. Links to Other Websites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third–party websites or services.
15. Federal Commissioner for Data Protection
16. Regulatory Authority
Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit
Ludwig-Erhard-Str. 22, 7. OG
Tel.: 040 / 428 54 – 4040
Fax: 040 / 428 54 – 4000
17. Customer Support
To find more information about our service and its features, or if you need assistance with your account, or if you have any questions about these Terms, please contact us at firstname.lastname@example.org.